Astrophysics Inc

  • Service Technician

    Job Locations US-CA-City of Industry
    Posted Date 2 weeks ago(11/1/2018 11:25 AM)
    # of Openings
  • Overview

    Astrophysics Inc. is a leading designer and manufacturer of X-Ray security inspection systems.  Since 2002, we have dedicated ourselves to ensuring a safer world through ground-breaking, advanced screening technology, while creating a motivated and creative team of Engineers, Sales and Marketing professionals in our offices both in the US and around the world. While more than 85% of our systems are exported overseas, we take pride in manufacturing each one here in the United States. We are an expanding, dynamic and fast-paced company looking for individuals who want to grow with us. We currently have an immediate full-time position opening for a Service Technician located in City of Industry, California.


    Customer Service

    • Answer technical support calls and emails from customers.
    • Perform systematic and documented phone diagnostics.
    • Provide quotations for service and spare parts.
    • Create and assign service claims, and complete required documentation.
    • Track and follow-up on service claims and spare parts shipping.
    • Support the Return Material Authorization (RMA) process as required.
    • Provide timely feedback to management on service failures and customer concerns.
    • Provide assembly assistance and technical support to the production floor.
    • Communicate with engineering to resolve major technical issues on the production flow line.
    • Provide reports information and analysis to management

    Field Service Support

    • Perform installations and preventative and corrective maintenance in the field as needed.
    • Complete necessary service documentation in a timely manner.
    • Support custom product installations/upgrades.
    • Liaison between Engineering and field service via proper documentation
    • Report patterns in field performance failures.


    Education and Experience:

    • Associates or Bachelor’s Degree in Electronics or related field; or
    • 2-5 years technical support or field service experience; or
    • Equivalent combination of education and experience.
    • Ability to travel to various work sites, up to 50%.      
    • Must be able to speak and write Spanish.

    Equal Opportunity Employer


    Astrophysics Inc. provides equal employment and advancement opportunities to all individuals. Employment decisions at Astrophysics Inc. are based on merit, qualifications and abilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. If you need assistance or an accommodation while seeking employment, please call 1(909) 598-5488 and ask for Human Resources. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed