Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, aviation, and ports and borders sites in more than 140 countries. Hotels, prisons, courthouses, embassies, airports, military bases, and government buildings around the world depend on us for their safety and security. Astrophysics is an expanding, dynamic and fast-paced company looking for individuals who want to grow with us and be a part of a meaningful security mission. We currently have an immediate full-time position opening for a Technical Support Representative II located in City of Industry, California.
The role of Technical Support Representative II, is primarily focused on service support for Latin America. As a level two Representative, this individual is expected to have advanced technical knowledge and customer service experience, with the ability to assist in overseeing the dealer service network in Latin America, as well as custom products and projects as assigned. Primary responsibilities include preparing quotations, processing claims, completing service documentation, updating customer files. Also communicates with Latin America sales team on new opportunities, and dealer service training and local support logistics. Ability to travel to Latin America for product demonstrations, service support, and dealer meetings as required. Also expected to assist in-house service team with daily activities and service calls as needed.
Excellent benefit package including 401K plan with Employer Match
11 Paid Holidays, 10 PTO Days, Free Donuts on Fridays, Company Luncheons and year end Party!
PLEASE APPLY AT: http://jobs-astrophysicsinc.icims.com
Equal Opportunity Employer
Astrophysics Inc. provides equal employment and advancement opportunities to all individuals. Employment decisions at Astrophysics Inc. are based on merit, qualifications and abilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you need assistance or an accommodation while seeking employment, please call 1(909) 598-5488 and ask for Human Resources. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.