Astrophysics Inc

Desktop Support Technician 1

Job Locations US-CA-City of Industry
Posted Date 3 weeks ago(1/30/2018 4:46 PM)
# of Openings
Information Technology


Astrophysics Inc. is a leading designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through ground-breaking, advanced screening technology, while creating a motivated and creative team of Engineers, Sales and Marketing professionals in our offices both in the US and around the world. While more than 85% of our systems are exported overseas, we take pride in manufacturing each one here in the United States. We are an expanding, dynamic and fast-paced company looking for individuals who want to grow with us. We currently have an immediate full-time position opening for a Desktop Support Technician 1 located in City of Industry, California.


Job Summary:

The Desktop Support Technician 1 will provide technical assistance to end users in resolving issues in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems (Windows 7/10).


  • Able to configure desktop computers (Windows 7,10 with encryption on laptops)
  • Respond quickly to password reset requests
  • Be available for emergencies
  • Printer hardware and peripherals maintenance
  • Be tech savvy with cell phones, troubleshoot them, setup Dropbox and SAAS applications
  • Assist with programming Surface Pro’s and Mobile devices, hand held scanners
  • Be familiar with configuring outlook
  • Familiarity with troubleshooting networks, LAN (Local Area) Desktop connections
  • Ability to solve basic IT needs within our facility
  • Assist in the implementation of bar coding and labeling applications for a new ERP application
  • Troubleshooting internet, WiFi, and programs on the computers
  • Able to troubleshoot and problem solve


  • High School Diploma or GED
  • Minimum of 2 years’ experience providing technical support (Windows platform)
  • Or equivalent combination of education and experience
  • Knowledge, Skills & Abilities: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications; possess strong problem solving, analytical, and communication skills; possess excellent time management skills;
  • Highly desirable qualifications: Microsoft Certified Professional (MCP) certification Experience. A+ Certified or equivalent experience/knowledge


Excellent benefit package including 401K plan with Employer Match

11 Paid Holidays, 10 PTO Days, Free Donuts on Fridays, Company Luncheons and year end Party!




Equal Opportunity Employer

Astrophysics Inc. provides equal employment and advancement opportunities to all individuals. Employment decisions at Astrophysics Inc. are based on merit, qualifications and abilities. All qualified applicants will receive consideration for mployment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. If you need assistance or an accommodation while seeking employment, please call 1(909) 598-5488 and ask for Human Resources. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.


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